Dealing With Conflict and Confrontation
How to keep your cool, stand your ground and reach a positive solution

Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.

PROGRAM HIGHLIGHTS

• The 2 primary reasons conflicts occur (and how to see them coming)
• Why people become enemies, and how to break the cycles that lead us to hostilities
• When conflict is good: 5 ways conflict can actually benefit you and your organization
• When conflict is bad: the 5 levels of escalation, and how to stop each from intensifying
• When it's OK to give in and when you should stand your ground
• How to "confront" people in a way that minimizes defensiveness and hostility
• The best way to balance being firm with being conciliatory
• Creative resolution: 3 surefire ways to break through impasses
• Best ways to deal with dirty tactics, such as back stabbing, lying and sabotage
• The 5 classic conflict-resolution strategies, and the pros and cons of each