Professional Telephone Skills
Train everyone to project a positive image in each call they make or take

This program teaches you and your people everything you need to know about professional, polished telephone skills -- the kind that callers remember and respond to favorably. You'll gain proven strategies to turn every call -- even those that start off as complaints -- into a business-boosting contact.

PROGRAM HIGHLIGHTS

• How to build instant rapport with callers
• 8 steps for disarming hostile or abusive callers
• Soothing a caller who's been misled