The Exceptional Receptionist
How to turn your receptionist into your organization’s best public ambassador

High-impact training for front-line people! This dynamic program will help you make the most of the all-important role of receptionist. Handle difficult people with skill and professionalism. Learn to manage stress effectively. Learn proven telephone techniques to save time and satisfy callers. Develop the key strengths of the most highly effective receptionists. Learn the secrets of assertive (not aggressive) language. Use this program to improve communication skills and enhance customer service, as well as to build a positive image for your company.

Order this month and also receive the two audio CD "Memory Power" free! ($17.95 SRP)