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Categories by Subject: Conflict and Stress Management

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Dealing With Conflict and Confrontation

Dealing With Conflict and Confrontation
How to keep your cool, stand your ground and reach a positive solution

Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.

You'll learn psychologically sound techniques proven to work on a variety of conflicts … even in situations charged with potentially destructive behavior such as temper tantrums, tensions, anxiety, fear, one-upmanship, and flat-out lying.


  • The 2 primary reasons conflicts occur (and how to see them coming)
  • Why people become enemies, and how to break the cycles that lead us to hostilities
  • When conflict is good: 5 ways conflict can actually benefit you and your organization
  • When conflict is bad: the 5 levels of escalation, and how to stop each from intensifying
  • When it's OK to give in and when you should stand your ground
  • How to "confront" people in a way that minimizes defensiveness and hostility
  • The best way to balance being firm with being conciliatory
  • Creative resolution: 3 surefire ways to break through impasses
  • Best ways to deal with dirty tactics, such as back stabbing, lying and sabotage
  • The 5 classic conflict-resolution strategies, and the pros and cons of each

  Product Code Item Price
Dealing With Conflict and Confrontation - 2 DVDs & workbook 21060DVD US $149.95
Dealing With Conflict and Confrontation - 4 audio CDs & workbook 10145CD US $89.95
Dealing With Conflict and Confrontation - additional audio workbooks 31145 US $12.95