Dealing With Conflict and Confrontation
How to keep your cool, stand your ground and reach a positive solution
Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.
You'll learn psychologically sound techniques proven to work on a variety of conflicts … even in situations charged with potentially destructive behavior such as temper tantrums, tensions, anxiety, fear, one-upmanship, and flat-out lying.
- The 2 primary reasons conflicts occur (and how to see them coming)
- Why people become enemies, and how to break the cycles that lead us to hostilities
- When conflict is good: 5 ways conflict can actually benefit you and your organization
- When conflict is bad: the 5 levels of escalation, and how to stop each from intensifying
- When it's OK to give in and when you should stand your ground
- How to "confront" people in a way that minimizes defensiveness and hostility
- The best way to balance being firm with being conciliatory
- Creative resolution: 3 surefire ways to break through impasses
- Best ways to deal with dirty tactics, such as back stabbing, lying and sabotage
- The 5 classic conflict-resolution strategies, and the pros and cons of each