Essential Skills for Managing Conflict

Today, with the emphasis on teamwork and bringing people together from different cultures and backgrounds, and then looking to give those team members POWER; managers and employees alike are increasingly being called upon to interact with a broad spectrum of people. Clearly conflicts are inevitable.
Some of What You'll Learn in Essentials for Managing Conflict:

• Recognize the causes and nature of conflict.
• Effectively resolve your own conflicts without damaging relationships.
• Mediate in workplace conflicts and bring them to a successful resolution.
• Remove many of the barriers that prevent conflict from being resolved effectively.
• Recognize the different positions that parties within a conflict may take and the positive and negative effects of these positions.