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Categories by Subject: Conflict and Stress Management

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WiseNow Media Training Title - 21 Ways To Defuse Anger And Calm People Down

21 Ways To Defuse Anger And Calm People Down
Learn peacekeeping skills you'll use to prevent blowups, mediate disputes and foster teamwork

You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt -- and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, bosses.

PROGRAM HIGHLIGHTS

  • The first thing to do when confronted by an angry co-worker
  • How to keep yourself calm when provoked by an angry person
  • Ways to help co-workers sidestep emotions and concentrate on solutions
  • One thing you should always do before jumping into the middle of a conflict
  • Precise language to use in the heat of outbursts, hostility and personal attacks

Disputes bring your workplace to a halt, and mishandled anger damages relationships and stifles teamwork. But the good news is, you can learn to manage other people's anger and turn it into a catalyst for positive change. With this program, you'll discover 21 specific anger-reducing techniques you can use with your coworkers, customers, employees, bosses, or anyone else who needs a cool head to calm them down.

  Ordering:

  Product Code Item Price
21 Ways To Defuse Anger and Calm People Down - DVDs & workbook 21040DVD US $149.95
21 Ways To Defuse Anger and Calm People Down - 4 audio CDs 20293CD US $89.95
21 Ways To Defuse Anger And Calm People Down - additional CD workbooks 30107 US $12.95