How to Deal With Difficult People
Solve your people problems once and for all

This program takes a long, hard and often lighthearted look at what you can do to deal with the people who seem to delight in making your life miserable. Learn to co-exist with all kinds of difficult people -- from know-it-alls to bullies, backstabbers and more -- and free yourself from their grip.

PROGRAM HIGHLIGHTS

• The best comeback to a biting or sarcastic remark
• What to do when someone starts yelling or threatens you
• The one mistake people make that's guaranteed to escalate conflict
• What to do when your "difficult person" is your boss
• When to call in a third party to resolve a stalemate
• How to know when YOU are the difficult one