The 9 Deadliest Sins of Communication
Preventing the breakdowns that can strain relationships ... impede teamwork ... and bring productivity to a standstill

You can trace almost every workplace failure or faux pas to inadequate communication skills. The sad part is, most foul-ups could have been averted - if people only knew how to avoid the nine deadliest sins of communication.

This skill-packed program opens your eyes to the transgressions we all commit at some time or another "tuning out" instead of paying attention ... dominating the conversation ... losing listeners with jargon, acronyms and "tech talk" and offers proven, practical advice that can help you quickly correct your ways.

PROGRAM HIGHLIGHTS

• How to take a "mental time-out" to clear your head and balance your emotions before you speak
• 6 steps to keep from losing listeners ... and 4 key phrases to use when you're the one getting lost
• Specific strategies to help you pry important information from a reluctant communicator
• Ways to stop the "charging rhino" who monopolizes conversations