21 Ways To Defuse Anger And Calm People Down
Learn peacekeeping skills you'll use to prevent blowups, mediate disputes and foster teamwork

You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt -- and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger ­ and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, bosses.

PROGRAM HIGHLIGHTS

• The first thing to do when confronted by an angry co-worker
• How to keep yourself calm when provoked by an angry person
• Ways to help co-workers sidestep emotions and concentrate on solutions
• One thing you should always do before jumping into the middle of a conflict
• Precise language to use in the heat of outbursts, hostility and personal attacks