How To Create High-Impact Letters, Memos, and E-Mails
Dozens of examples to help you write more powerful correspondence

This writer's manual covers just about everything imaginable, from the writing process itself, to formatting what you've written, to checking your style. It's ideal for those moments when you need an angle, an eye-catching look, a grabber of an opener or a good closing line ­ and nothing comes to mind no matter how hard you search.

PROGRAM HIGHLIGHTS

• Thank you letters
• Apology and sympathy notes
• Announcements
• Adjustment and collection letters
• And all kinds of internal memos