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Strategies for Personal Success
Our ability to develop, maintain and build relationships with our customers is the
most important single factor that will contribute to our personal success and the
success of our businesses.
In a market where the products and services we deliver are becoming increasingly
similar to those offered by the competition, it will be our ability to build strong relationships
with our customers that will set us apart and ensure our success.
To build relationships we need to develop new skills. Skills that enable us to understand
why people react in different ways and that everyone has different needs and
preferred patterns of behavior.
Just like anything else we do, if we are to be truly proficient at building relationships,
we need to take the time to learn the rudiments, and then practice the skills regularly.
Some of What You'll Learn in Strategies for Personal Success:
- Understand Maslow‚s Levels of Learning Model.
- Work through the 5 stage behavior analysis.
- Ability to deal with different personality styles.
- Understand the 6 step process in building rapport.
- Control business relationships.
- Prioritize the time necessary to spend on each type of relationship.
- Identify ways to turn work groups into effective teams.
These compelling seminars in a box include:
- Baseline strategies for success
- Step-by-step instructions for how to improve keyperformance areas
- A versatile approach for groups or individuals
- An interactive video and CD-ROM with—Workbook, Facilitator’s Guide
and Flip Charts
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